Applications Privacy Policy

This Privacy Policy (“Policy”) applies to all information received by Single Source Security, LLC d/b/a Protos Security (hereinafter “PROTOS”). This Policy, together with the Terms and Conditions of Use of the PROTOS mobile application, whether it is reached through the web browser on the mobile application or a personal computer (hereinafter collectively referred to as “PROTOS Applications”), as well as your use of our services.

This privacy policy applies to persons anywhere in the world (collectively, “Users”) who interact with PROTOS Applications to arrange and schedule security services. Please note that this privacy policy does not apply to information we collect from third-party security service providers who interact with PROTOS under license (hereinafter, the “Security Provider” Privacy Policy) to provide Users with security services. If you interact with PROTOS as both a User and a Security Provider, please note that each separate privacy policy applies to your different interactions with us.

 

What Personal Information do we collect?

PROTOS collects Personal Information about you when you interact with PROTOS Applications or otherwise communicate with us. Personal Information may include your name, telephone number, email address, date of birth, home address, business address, mailing address, social security number, Employer Identification Number (EIN), W-9 information, transaction information, and usage and preference information (collectively, “Personal Information”).

 

Transaction Information: PROTOS may also collect payment information when you submit a request for security services through PROTOS Applications. Payment information, when submitted, is encrypted via SSL encryption software. We do not store any unencrypted Personal Information. PROTOS, or its designated processing agent, collects your payment information (e.g., sensitive card information or other account information), for purposes of processing and completing a requested transaction payment.

 

Usage and Preference Information: PROTOS collects information about how you interact with PROTOS Applications. For example, we may aggregate anonymous information about you and other Users who use the PROTOS Applications. The information may include a browser type and browser plugins, cookie preferences, search engine keywords, JavaScript enablement, internet service provider (ISP), referring/exit pages, operating system software, screen resolutions, and screen color capabilities. Aggregated information will not contain any information that can be linked directly back to you.

 

Log Information: When you interact with PROTOS Applications, PROTOS automatically collects information from server logs, which may include Personal Information such as device IP addresses, and access dates and times.

 

How do we collect your Personal Information?

PROTOS collects Personal Information that you provide directly to us when you register or modify a user account, request security services, contact customer support, or request more information about PROTOS services.

PROTOS also uses a number of tools to automatically collect information about you, your computer access points, and the web browser that you use to connect to PROTOS Applications, such as usage and preference information, and log information. For example, we may use cookies or web beacons to collect information and personalize your interaction with PROTOS Applications.

 

Use of cookies

PROTOS Applications do not use cookies.

 

How do we use your Personal Information?

PROTOS uses your Personal Information to schedule a requested security service, assign a Security Provider to your request for security service, and collect payment information when you submit a request for security service through an PROTOS Application.

 

PROTOS uses your Personal Information to contact you via mail, e-mail, or telephone in order to give you updates about PROTOS services, new services, or other promotions that may be of interest to you. You can opt out of these communications at any time by following the instructions in the communication.

PROTOS also uses return e-mail addresses to respond to an e-mail we receive from you.

PROTOS uses your IP address to help protect PROTOS and our Internet Service Providers from fraud.

PROTOS will provide you with the choice and means for limiting the use and disclosure of your Personal Information before PROTOS uses or discloses the Personal Information for a purpose other than for which it was originally collected.

 

Disclosure of your Personal Information to third parties

PROTOS will never sell your Personal Information to any third party. In some business instances, PROTOS may use the services of independent companies to provide certain services to you, including, without limitation, database hosting services, credit card processing, order processing, and guest surveys (“Internet Service Providers”). PROTOS may share your Personal Information with these Internet Service Providers on an as-needed basis. Platform. PROTOS may share Personal Information with its affiliated businesses where appropriate in furtherance of PROTOS’ legitimate business purpose. Such sharing between affiliated businesses is never done for marketing/advertising purposes. PROTOS also may disclose your Personal Information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of PROTOS employees, contractors, vendors, affiliates, and Users; (e) defend against legal claims; (f) help with internal and external security investigations; and (g) as otherwise required by law or permitted by law. PROTOS may disclose your Personal Information in connection with any transaction that involves the sale or assignment of some or all of PROTOS assets to a successor business, where the original purposes for use of your Personal Information remain the same. If the business successor desires to collect and use your Personal Information for other purposes, it will provide you with an updated notice of those purposes.

 

How long will we retain your Personal Information?

We do not retain your Personal Information longer than is necessary, taking into account any legal obligations we have (e.g., to maintain records for tax purposes, to comply with contract terms). If you would like to have your Personal Information deleted once you no longer want to use our security services, please submit a request in writing to support@PROTOS.com.

 

How do we secure your Personal Information?

No method of securing information over the Internet, mobile app, or method of electronic storage, is 100% secure; therefore, we cannot guarantee the absolute security of any Personal Information. However, in securing Personal Information, we utilize reasonable, generally-accepted technical and organizational security measures to protect your Personal Information, against loss, misuse, or alteration throughout collection, transmission, processing, and storage, including the physical security of our facilities. Your transmission of your Personal Information to our Application is done entirely at your own risk.

 

Children’s Information

Content on the PROTOS Applications is not intended to be directed towards children who are under the age of 18. We do not knowingly collect information from children under the age of 18. If PROTOS becomes aware that a child has provided Personal Information without parental consent, that Personal Information will be deleted from our databases. If you have reason to believe that we collected or are in possession of Personal Information from someone under 18 years of age, please contact us at support@PROTOS.com.

 

Links

We may provide external links to third-party sites as a benefit to you and other Users. We have no control over the content of any third-party sites. Therefore, we are not responsible for any information contained on these sites. Also, we are not responsible for the privacy policies of these sites and the information they may gather. We urge you to review the privacy policy of any site that you visit before providing your Personal Information.

 

International Visitors

Our Application is hosted and operated in the United States (“US”).  By using the Application, you are consenting to the transfer of your Personal Information to the US.  If you are accessing our Application from outside the US, please be advised that US law may not offer the same privacy protections as the law of your jurisdiction.

 

Special Notice to California Residents

In accordance with California Civil Code Section 1789.3, California residents are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Ste 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by e-mail to dca@dca.ca.gov. For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov.

 

Updates and Contact

We may revise this Policy from time to time, and we encourage you to periodically review this privacy policy for the latest information on our privacy practices. If PROTOS makes significant changes in the way we treat your Personal Information, or to this privacy policy, we will provide you with notice through the PROTOS Applications, or by some other means, such as e-mail. Your continued use of the PROTOS Applications after such notice constitutes consent to those changes.

PROTOS is committed to protecting your personal privacy. If you have any questions or comments about our efforts to protect your personal privacy, or if you require additional information about PROTOS’ privacy commitment, you may contact us at support@PROTOS.com.